ChatterBank0 min ago
Should Fraud Victims Expect A Refund?
16 Answers
https:/ /www.da ilymail .co.uk/ news/ar ticle-6 965155/ Fraud-v ictims- NOT-exp ect-ref und-say s-RBS-b oss.htm l
We are constantly encouraged to use on-line banking, but many are becoming victims of fraud, and the banks warn us to be vigilant, but do the banks help to reassure that we are safe?
I ask this because the other day I clicked onto my on-line banking site only to find an entirely different web page design came up.
Not being used to this, I did not provide any details, instead I closed the page down and no longer feel safe to use their site again, should the banks notify their customers before making any such changes?
We are constantly encouraged to use on-line banking, but many are becoming victims of fraud, and the banks warn us to be vigilant, but do the banks help to reassure that we are safe?
I ask this because the other day I clicked onto my on-line banking site only to find an entirely different web page design came up.
Not being used to this, I did not provide any details, instead I closed the page down and no longer feel safe to use their site again, should the banks notify their customers before making any such changes?
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No best answer has yet been selected by anotheoldgit. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.It's a difficult one but I do think there will come a point where the frauded one should take the loss - an example in my local paper recently woman had her purse taken in a supermarket and lost £2k from her current account within an hour. How? Because she had her pin numbers in her purse with her cards. If people, even through no fault of their own, can't remember a 4 digit number than perhaps thy shouldn't have bank cards in the first place.
This would throw up additional problems.
Currently the account holder is not the victim of the fraud, the bank is because it refunds the money.
If the bank did not refund the money then the police would have to issue a crime number to the account holder and hopefully actively investigate the crime. Currently banks have specialist fraud investigators so the cost of investigating would pass to the police.
If the account holder is not refunded would he be able to claim from his insurance company? This could push the cost of insurance cover up for everyone.
If the banks were not liable would they invest more money in making accounts as secure as can be? Where would the motivation be if fraud didn't cost them anything?
Currently the account holder is not the victim of the fraud, the bank is because it refunds the money.
If the bank did not refund the money then the police would have to issue a crime number to the account holder and hopefully actively investigate the crime. Currently banks have specialist fraud investigators so the cost of investigating would pass to the police.
If the account holder is not refunded would he be able to claim from his insurance company? This could push the cost of insurance cover up for everyone.
If the banks were not liable would they invest more money in making accounts as secure as can be? Where would the motivation be if fraud didn't cost them anything?
First Direct who I bank with recently changed their log in layout but they did warn people that it was going to change,both by email and on the website.
I pay everything by credit card to be on the safe side and although I haven't been a victim of fraud my son was some time ago . Someone had hacked his card when he bought something on line.It was a large amount of money and the bank flagged it up as an unusual spending pattern and got in touch with him about it and refunded him.
I pay everything by credit card to be on the safe side and although I haven't been a victim of fraud my son was some time ago . Someone had hacked his card when he bought something on line.It was a large amount of money and the bank flagged it up as an unusual spending pattern and got in touch with him about it and refunded him.
I use on line banking quite a lot because i frequent quite a few gambling accounts, particularly on a Saturday. My deposits into these accounts are, in the main, constant and the bank obviously know this. On the day of the Grand National, i watched with my 4 children and their partners and all asked me to place bets on for them. The irregular deposit was initially refused by the bank who immediately sent me a text asking if i was the person attempting to place this sum of money in the account. I confirmed this and the deposit was accepted. If the bank didn't follow this practice, i would either change banks or cease on line banking. As it is, i believe i have an adequate safety net.
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