Downloading Teams

[Prudie]

Can anyone help me, I wanted to download Teams to my home laptop specifically to make teams calls. I've downloded the free version, then looked into at and it says download home/office with up to 60 mins of free calls but that doesn't work either. Can anyone suggest what I'm doing wrong or if it's not even possible. I only want it for calling, don't need to use the chat or meeting feature.

[barry1010]

Is this the version you downloaded 

https://www.microsoft.com/en-gb/microsoft-teams/teams-for-home

[Prudie]

Pretty much yes and although it seems to say free calls once downloaded there is no option to call, the phone icon is not there. I am familiar with teams, it's what we use at work. - and your link shows payment plans (eg 7.99 a month). It's very confusing.

[barry1010]

I downloaded the free version, logged in with my Skype details (as requested) and can make calls. The phone symbol is at the top.

I have the free version 

[Prudie]

I don't have Skype at home, am I supposed to download that as well????

[barry1010]

No,Skype is no longer available, Teams is the replacement. 

I just downloaded free teams to see if phone icon is there.

Trying to understand why you are having problems 

 

[chelle7272]

Maybe uninstall and reinstall from a different source / link?

 

[Prudie]

Well without posting a picture I have this as the url https://teams.live.com/v2

 

Down the left I have these icons:

Teams, Chat, Meet, Calendar, Community, Activity

I have added one contact via their email. When I click on them I only have those options. There is no phone icon or call option, I see that as a problem.

[barry1010]

Does your contact have Teams?

[Prudie]

Yes they do, it's a work account. I do know that much about it. I have used teams daily at work for the last 2 years (before they took us off the far superior Skype). I know what it looks like, I know how to use it but it doesn't look the same on a home account. Everything is there except the call icon.

[Etch]

You have to start a Chat with the person you want to call, then the audio (phone) and video icons appear. See here:

https://support.microsoft.com/en-gb/office/make-a-call-in-microsoft-teams-free-6ea0bc65-f6bd-46ab-bd35-7ee5e2104e3a

 

[Prudie]

Thank you Etch but that is it, when I open the chat to my single contatc there is no option to call. There is no phone icon anywhere. It could be that as the contact is a business one they don't accept external Teams calls. I will keep looking into it.

[Prudie]

I have sorted it now (I think). I have to send an invite link via email to my contact and now they have accepted the phone icon appears. Thanks for aiming to help barry & etch :-)

[barry1010]

Glad you're sorted. 🙂