orange broadband

[leo9902]

i was on here about two weeks ago with problems since i went on orange broadband. i still am no further forward , i can connect ok but then it struggles to load any internet sites whatsoever, its 20 times slower than dialup which i used to be on with them. ive made loads of calls to support lines and most of time i get put through to call centre in india who are no help at all they dont seem to understand my problem and each time they try to get me doing the same things ive done over and over again. my laptop works fine at work and even tried it next door at neighbours and no problems. modem is ok and even had a line test which is ok am annoyed having to pay monthly fee while now having to use an isp dial up to use internet. what am i going to do ?only went to broadband end of march so cant cancel either. heard theres been lots of problems since orange took over is this true? if anyone could point me in right direction or phone no which would get me through to an english help line as am at my wits end as to what to do to get it sorted.

[vinrex7]

it doesn't matter that you havent been with them for 12 months. a contract goes both ways, they are contracted to supply you with lets say 1 mb (not sure what speed you have) if they are not delivering, you are within your rights to ring them and ask to speak to someone in cancelations and request a migration code. i had the same problem with ukonline and i rang and complained many times in the end they gave me the code just to get rid of me, cause they didn't know what the problem was, turned out to be a fault with bt.

[leo9902]

thanks put that to them and they said i have to have been unable to get service for six weeks and then only when they have tried everything poss can they say i can cancel without paying rest of money owed but not taking anymore excuses of them will try what you did.