Yes and no. You can look at someone's profile and see what info they've registered or you can in some cases like hotmail enable a setting so you can see what IP address the email originated from.
I had a problem on ebay once and their help desk asked me to forward the email I had received to them, from that they were able to identify who sent it and ban them.
On the other hand they may have registered false information when creating the account or be accessing the account from a different computer each time therefore using a different IP address each time.