online library access

[ginfran]

when i try to get into my online library catalogue a page comes up saying this page cant be displayed, can anyone tell me how to get into it.i go into the history icon and a list comes up with library and authors etc but when i press on title search it goes off again.

[Buenchico]

I can't work out why you're trying to use the History icon to view an online library catalogue. Many pages generated by online searches are specifically designed to 'time out' after a short while, so that they become unusable at a later date.

You need to access the home page (or the initial search page) of the library service by manually entering the address (or by Googling for it). Then add this page to your 'Favorites'. You'll alway be able to access this page from there because you'll be making a call on a 'permanent' page, rather than the 'time-lmited' ones which will be in your History folder.

Chris

[ginfran]

because when i go onto history it brings up titles authors title list etc.but now when i press title or author iinstead of automatically going straight into the library catalogue it says it cant be found,and i've tried the refresh ,i dont want to mess to much because to tell you the truth i dont know that much about computers only what i need to.

[Buenchico]

Tell me which library catalogue you're trying to access and I'll take a look at it to see if I can come up with a suggestion for you.

Chris

[ginfran]

its walsall online librar catalogue. i went onto google like you said and it brought the page up but when i tried to go onto titles nothing happened. i wonder if they have made any changes to the web. june.

[Buenchico]

The Walsall Libraries server, for their online catalogue, seems to be down at the moment. I can't even get into their home page. I'll try again later but it seems possible that, when you use the History function, you're viewing an old page which is stored in the cache of your computer. When you click on any link from that page, your PC tries to access a new page from the Walsall library server which isn't responding. (i.e. it's possible that there's nothing wrong at your end of things. It's a fault with the library's server).

I'll try later and let you know whether I can access the catalogue.

Chris

[ginfran]

thanks very much for trying chris, i appreciate it. june

[Buenchico]

As promised, I've just tried again to access the online catalogue. Once again, the server is not responding, so it looks as if the problem has nothing to do with your PC.

I suggest phoning the library to ask if they're aware of the problem.

Chris

[ginfran]

chris, i got in youch with the library and they must have done something their end because the page has come back. thankyou very much.june.