Generally, if you have been with them for the 12 month minimum contract period, you should be able to keep the modem. If not, they may charge you for it, along with the balance due for the remainder of the contract from the date of cancellation up to the 12 month date. To keep your BT Openworld email accounts, you will need to sign up for a Basic Mail (free, but webmail, not pop3) or Premium Mail account (�1.50 a month). Several of the big players in broadband offer a free modem when you sign up anyway. With the cheaper deals, watch out for limits set on amount of downloads permitted per month. Good luck! :)