Lost my Wireless connectivity

[ozmeister]

Got a Philips X55 lap top and BT Broadband. Of late I have lost the ability to connect to the Internet on a wireless basis. When I go to the 'connect ' function it is not showing any wireless networks (this has never been the case before, it has always connected automatically on start up). I have made sure the wireless key is depressed but still cant pick up a network. Any thoughts, is this likely to be a BT issue or a Laptop issue (just needs to be re-synchronised for example) and if the latter how does it all of a sudden stop working. P.s. an ethernet cable to BT Home Hub / Router enables me to access Internet. Should I contact Tech Support or BT? Thanks in anticipation

[Ethel]

Assuming it is XP:

Start - my computer - view system information (left hand panel)

Click the 'hardware' tab and 'device manager'

Scroll down and click 'network adapters'. Click each one and see if 'this device is working properly'.

[ozmeister]

Ethel - thanks for that but I am actually on Vista. Internet works properly with Ethernet cable which suggests that Broadbant to BT Home Hub / Router is fine. I am just now sure whether it is a synchronisation issue (and why this would have just fallen down) or maybe the wireless function on my laptop is no longer working. Real question is whether this is a BT or Tech Support issue? Thanks.

[Ethel]

Surely Vista allows you to look at the device drivers to check they are working properly?

Not having Vista - I don't know how to do it. But there should be some sort of Vista help on your laptop.


Have you checked the bt hub admin pages (usually 192,168.01.1 in the address bar) to check that wireless hasnt' been turned off?

[ozmeister]

Ethel - thanks for further advice. Have checked and all network adapters are performing properly - the plot thickens. Please can you elaborate re your comments "Have you checked the bt hub admin pages (usually 192,168.01.1 in the address bar) to check that wireless hasnt' been turned off"? as I am not sure what this means and where to find it - if it has been turned off can I just turn it back on? Thanks.

[Ethel]

Okay - but firstly I need to know if you have ever accessed the admin pages or know how to do it.

[tw@t]

i think you may already have tried this OZ
but turning of you bt router 4 a minute might work it did 4 me when i had one

[ozmeister]

Ethel - I haven't ever accessed the admin pages, dont know where they are or what to do, highly appreciative of your assistance but should I contact BT direct or Tech Support ?

[Ethel]

Neither

You need to know your IP address and type that (and only that) in the address bar at the top of the screen whilst you are connected by ethernet.

Follow the instructions here to find the IP address:

http://grok.lsu.edu/Article.aspx?articleId=127 7

The IP address will be in the format

192.168.1.01