Orange webmail and Outlook Express

[Coldicote]

Is anyone else having a problem with emails not downloading? MailWasher shows me that messages exist on the Orange (ISP) webmail server, but when I click to Process Mail, then Send/Receive on Outlook Express, nothing arrives. I can find them by going to Orange webmail and deal with them from there but it's a bit of a nuisance being messed around. Is it just me or are others having the same problem?

[koster]

I find it hard to believe that "nothing" happens when you click Send/Receive in Outlook Express.

Perhaps it says "No new messages", perhaps it just goes really slowly or perhaps you get an error message.

If it is going really slowly there is a possibility that a very large attachment is "blocking the pipeline". The way to sort that out is to go into webmail and delete the offending email. Outlook (as opposed to Outlook Express) has the ability to just download the headers (titles) of the emails, which gets around this problem.

Apart from that, make sure MailWasher isn't causing the problem. Disable Mailwasher by going to Tools -> Options -> Load MailWasher Pro on Startup and removing the tick.

Go straight to Outlook Express and check your email account details. There are instructions at http://help.orange.co.uk/documentDisplay.do?re sultType=5002&docProp=$solution_id&groupId=1&d irectSolutionLink=3&gotoLink=0&page=&clusterNa me=DefaultCluster&docType=1006&docPropValue=kb 79,%20kb9448,%20kb14545,%20kb21949.

[Coldicote]

Thank you Koster. You're quite right, it does say 'no new messages'. The odd thing is that it had been working normally until suddenly it stopped. I wondered if a large email was blocking the pipeline. Someone did try to send me one that wouldn't download, but I thought I had deleted it. It's no longer visible in Orange webmail and I don't know of any other place where it might be. I've checked my account details which haven't changed for a long time. Thank you for the suggestion about disabing Mailwasher and the link you have given. I've obviously got a bit more exploring to do.