cant connect either wifi or data cable to the internet

[fatgaz]

i have an acer 5315 laptop with vista home basic, i have just installed servive pack 1 and now every time i go to connect to the internet i get the message "internet explorer canno display the web page". i try diagnose connection problems and it comes up with "www.google.com" is not set up to establish a connection on port world wide web service (http) with this computer
please help

[fo3nix]

Click start-> run, and type (no quotes) "ipconfig /all".

What information does it give you? (Copy and paste here.)

[fo3nix]

Just found this:

http://www.ncsu.edu/resnet/windows/ipconfig/vi sta.php

What's what you should do with Vista. Just report back the ipconfig /all stuff (ignore everything else).

[fatgaz]

typed in ipconfig /all , window opened a load of text flashed through it the window closed ?

[fatgaz]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : david-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-1C-26-CA-1E-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::552b:48d8:d961:82a4%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 17 February 2009 09:47:11
Lease Expires . . . . . . . . . . : 18 February 2009 09:59:55
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 62.31.176.39
194.117.134.19
195.188.53.175
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:C:\Windows\system32>

[fo3nix]

So you're using wifi, your router seems to be communicating with your laptop, which is good.

Try this link:

http://74.125.67.100/

Does that work (and show Google)?

[fatgaz]

does not show anything just comes back up with same message cannot display the web page

[fatgaz]

dont know if this is any help but when trying to connect to the internet at the bottom of my home page window it says waiting for res://ieframe.dll/dnserror.htm...

[rojash]

Try this:
Control Panel
Network and Sharing Centre
Manage Network Connections
Double-click on the connection you want to use
Click Properties
Double Click on TCP/IP V4
In the preferred DNS Server section
If it's not greyed out, select Obtain Automatically
If that option is greyed, type in 192.168.1.1 for the preferred server

Click OK to everything
Restart the machine

[fo3nix]

Try Rojash's suggest first.

Then, do you have other machines? Try those, and see if they still work through the router (to see if it's the router at fault or your laptop).

One other thing to try it to switch everything off for 5 minutes, then switch on the router first, wait for a few minutes, then your laptop, and see if that sorts the issue (sometimes race conditions can be a factor).

[fatgaz]

i tried the last 2 answers but nothing happened yesterday started up this morning and now i can update windows but still cannot get to display a web page thanks for all your help but i think i might just have to bin it as i have no reboot disk or vista disk

once again thank-you

[fo3nix]

I've never used Vista, and not used Windows properly for years, so can't help your further I'm afraid. Sorry.

[fatgaz]

just to say thanks for all the help everyone has provided, i have done a reinstall on my laptop and all is well at the fatgaz house hold

once again thank you