Hotmail e-mail hijack

[puternut]

Not sure if this can be solved but if anyone has any ideas!!

OH has just had her hotmail account hijacked. About once a day a bot appears to be sending a message to all in her contact list with a link to an appaently Canadian site selling viagra and other drugs.

Do you know of any way to stop this? Would it be worth contacting hotmail?

Use AVG which is not picking up anything and as hotmail is web based I assumed Adblock add-on might help but nothing seems to come to light.

Would like to keep her account as the name is personal to her and known by one and all

TIA

[cherrychapstick]

get her to change the password and see if it stops a friend had this a few years back i got them to do this and it stopped , but again that was a few years ago so may be different now but try it anyway

[MarkRae]

Did she have to go through the Hotmail password recovery process because the password had been changed? If not, it's highly unlikely that her Hotmail account has been hacked. Far more likely is that she included her email address in an on-line forum somewhere, and this has been "harvested" by a spambot. This will have then been used by a spammer because they know that it's a genuine Hotmail address, and will therefore allow the spam to pass through spam filters, etc...

[Huderon]

If she can log in to her account, tell her to have a look in her sent folder. If the spam email is there, the account has been hacked. This happened to me on an account I have used for a long time. I had messages from some of my contacts asking what was going on, and when I checked teh sent folder the spam email was tehre. I changed the password to something much stronger and no more spam has been sent from the account.