Quizzes & Puzzles0 min ago
Getting MAC number off BT
My parents are switching their broadband and home phone line from BT to Orange.
Orange have told them they need the MAC number off BT.
On phoning BT late this morning they were asked why they wanted to leave etc. and given the 'sales' chat then they were kept on 'hold' for ages and when the person came back to them she said she could not get the MAC number and could she send it in an e mail (parents don't use e mail) or text it (they don't text either). If she could text it they would get it in the next 5 days.
As they don't do e mail or text she told them to phone again in the morning and they would be quieter then and be able to give my parents the number.
I think this is a load of b******t and they are just trying it on and hoping my oldish parents will forget about it or get fed up and stay with BT.
Should it be this difficult to get a MAC number? My parents are way out of the contract period with BT.
Are BT obliged to give up the number - if so how long can they muck about like this?
Could they not just cancel the direct debit to BT and join up with Orange as a totally new customer?
They could manage a few days without internet connection.
Orange have told them they need the MAC number off BT.
On phoning BT late this morning they were asked why they wanted to leave etc. and given the 'sales' chat then they were kept on 'hold' for ages and when the person came back to them she said she could not get the MAC number and could she send it in an e mail (parents don't use e mail) or text it (they don't text either). If she could text it they would get it in the next 5 days.
As they don't do e mail or text she told them to phone again in the morning and they would be quieter then and be able to give my parents the number.
I think this is a load of b******t and they are just trying it on and hoping my oldish parents will forget about it or get fed up and stay with BT.
Should it be this difficult to get a MAC number? My parents are way out of the contract period with BT.
Are BT obliged to give up the number - if so how long can they muck about like this?
Could they not just cancel the direct debit to BT and join up with Orange as a totally new customer?
They could manage a few days without internet connection.
Answers
1 to 6 of 6
Best Answer
No best answer has yet been selected by kita1. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
Yes they are obliged to supply the MAC code within 5 working days of it being requested.
Surely if your parents have broadband with BT they have a BT email address? or if not give them your email address to send it to.
If they just cancel the direct debit they will be in breach of contract and BT could refuse to supply a MAC code and disconnect the broadband service until the outstanding balance is payed
Surely if your parents have broadband with BT they have a BT email address? or if not give them your email address to send it to.
If they just cancel the direct debit they will be in breach of contract and BT could refuse to supply a MAC code and disconnect the broadband service until the outstanding balance is payed
1 to 6 of 6
