Crosswords10 mins ago
Poor service from an ISP (Tiscali)
I have had huge problems changing from narrowband to broadband with Tiscali. They include misleading & downright incorrect information given by "customer care" staff & being double billed by "billing" (2 separate departments which fail to communicate with each other) - totally appalling customer service.
It is tempting to list all the issues but there isn't room here! I am particularly distressed because, despite verbal reassurances to the contrary, an email address was deleted yesterday and cannot, apparently, be reinstated. It has enormous ramifications for me, as all communications will now bounce and I shall have to spend hrs advising contacts and altering all webs sites to which I have subscriptions. I just don't have the time!
I can't get to speak with a manager at Tiscali to resolve this - I have gone around in circles, at great expense for, despite being an ISP, Tiscali seem to encourage you to make expensive phone calls. My only recourse appears to be putting my complaint in writing with a response "within 10 working days".
Can anyone help with
- How I can get a speedy resolution with Tiscali
- Bodies with whom I could register my complaints (computer magazine? national newspaper whinge page? consumer associations?)
- Other bright ideas??!!
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.Sorry to depress you but try looking at the Tiscali forum on this site http://www.adslguide.org.uk/
Get out now!!!
Thanks both!
Gosh, Quicksilver - I've had a quick look at your link & signed up to the site. It IS depressing, you're right! Just wish I had more time follow this through. I'm digusted with my treatment at the hands of Tiscali & feel powerless to get redress. It has been an appalling catalogue of mis-information & mismanagement by them.
Be warned, out there!
It may also be worth pinging the details to BBC Watchdog. Chances are that they have a very long list of people just like you, the more complaints they get, the bigger the pressure they can apply. It'll also make good tv!
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