why would it do this

[emmie]

have spent the best part of an hour not being able to log into the computer.
I put in password correctly, lower case only, and all got back was
message saying "incorrect password, under the log in box were two messages
one "change password: hint ******
and something else
my first thought as always has someone hacked the computer
i phoned isp, no joy, who told me to contact Microsoft, which i did, after fifteen fruitless minutes the line was disconnected.
I switched the router off, left it, switched it back on and then switched on computer and here we are, but why did it not accept password, first time

[Old_Geezer]

Because technology is the work of the devil. It is all out to get you.

[emmie]

OG you can say that again, don't, but do any of the nice techy people know, so scared of this being hacked....

[Old_Geezer]

As the IT Crowd tell us, sometimes it is best to switch off and on again. Chances are something in the modem/router got in a twist and was corrupting the password.

[emmie]

i confess the air turned blue, this damn thing is a pain in the arris

[dacortin]

Just a thought, does your password contain any numerics, if so, was Number Lock off ?

[emmie]

no numerics at all. I'm mystified, and angry that yet again i have had to call the ISP who were no help.

[Psybbo]

Battery problems? We had the same, took out the battery and ran it of the mains - no problems since.

[emmie]

no battery problems, it just wouldn't let me log in, the tool at the ISP asked me if i could do start up! No, if you can't log in you can't get to start up, i give up.

[rojash]

"'m mystified, and angry that yet again i have had to call the ISP who were no help."
Your ISP is responsible for supplying a broadband connection. That's it. It's not their responsibility to deal with problems on your computer, any more than (say) the BBC are responsible for problems with your TV.

[emmie]

rojash
that's why after more than 20 minutes he suggested i phone microsoft.
For much of the conversation with ISP i couldn't understand what he was saying, and after the 10th time of my explanation, that i couldn't log in because the password kept coming up as incorrect, which it wasn't, but he didn't seem to understand.