SKY

[Dudley]

Why are SKY so insistent on having a working phone line connected to each box at all times when everything is done through the satellite dish and cable?

[Skyline D]

Everything isn't done through the dish and cable. Any interactive stuff is done through the phone line.

[ChuckFickens]

Well aside from the fact its required for box office and interactive stuff to even work, it's for viewing habit monitoring.

[redman41]

Mine is not connected to the Phone line, made that clear to the Engineer when he did the Installation

[spiderbert]

I disconnected my phone line to it a few months ago and they are now telling me if I don't reconnect it I will lose my multi room discount.

[Everhelpful]

How do you get a Multi Room Discount?

[ChuckFickens]

Multiroom is a discount.

if you don't abide by their terms for getting multiroom then you'll have to pay two full price subscriptions.

[spiderbert]

Not sure but they say I get a discount at the moment for multi room.

[spiderbert]

Ah I see.

[Everhelpful]

Thanks,Chuck and spiderbert.

[spiderbert]

It has been disconnected for 3 months now and they keep writing to me about it.

[Dudley]

Now that there is SkyGo, there is not so much need for Multiple-room so they could be shooting themselves in the foot. My son did have his subscription increased because the second box was not connected to a phone line.

[Maggoty]

You only need a line connected for the first year. I have had SKy YV since the year dot and haven't had a telephone line for about 5 years. When the sky engineer came to fit the new skyplus box I was told that I should have a phone line for one year as this was in effect a new contract. However bcause I had been with them since the beginning they waived that. i don't use the interactive stuff so no drawback for me. However they do say that a lot of fault-finding with SKY can be done via the phone line, but touch wood nothing has gone wrong in the last 5 years.

x

[LCDMAN]

If you have Multiroom (ie more than 1 Sky box in different rooms) then you have a "mirror" subscription - the same channels as on your main box are available on the second (and third) box. You get this at a cheap rate of £10 per extra box, rather than 2 or 3 times your normal subscription cost.

Now, you could give this 2nd box (and the cheap £10 cost) to someone else at a different address - thus depriving Sky of revenue. To make sure you don't then the multiroom subscription Terms and Conditions require that ALL boxes on the multiroom sub are connected to the SAME phone line ALL THE TIME (none of this "only for 12 months" malaraky - it's ALL THE TIME for multiroom). The boxes dial "home" to Sky every so often and thus confirm what phone number they are connected to/dialling from via CLI. If this doesn't happen they write to you to tell you to sort it or they will charge you full price subscription for the 2nd (and 3rd) box!

They take no prisoners and take no excuses on this - it is policed VERY thoroughly! You will only get (I believe) a maximum of 3 letters, then they just bill you the full sub for all the boxes.

[ubasses]

Once you have reached the end of your 12/18 month contract (whichever you have signed up for), no need to worry about the phone line any more. When we first signed up for multiroom we were decorating and they drove us mad telling us that we must plug it back in. Once on to the rolling contract from month 13 unplugged the kitchen box to get rid of trailing phone wire and we never heard from them again.