virgin media

[tezmand]

omg i have just purchased 2 blackberries from virgin mobile on a very good deal but my god is it hard when you phone them for help or advise its always someone with foreign accent i cant understand a word they saying and they dont understand me very well, i gave up in end and put phone down anyone else with virgn

[carlton23]

Your calls go staight to Mumbai in India, I believe. I tried to get info yesterday and was put on `hold` for about ten mins, so I hung -up also.

[anotheoldgit]

I had the same trouble recently, but I just apologised to the Indian lady and told her I could not understand a word she was saying, and asked her if she could put someone else on, she promised she would and that they would phone me back, this they failed to do.

The next day I phoned again, this time I got a chap who presumably was English, he just could not do enough for me, one would think we had known each other for years.

One would think that when setting on call centre personnel, a simple test could be carried out to see if the person was easily understood, and knew what they were talking about?

[bagpuss63]

I noiced that you have British people only if you phone between 9am and 4pm roughly-after 6pm-you are guaranteed Mumbai. I always call before 12 or between 2 and 4

[shaneystar2]

You can bypass them .
http://www.saynoto0870.com/
We had this with Virgin when our internet went up the swanny .
Spent a fortune on my mobile phone talking to someone in India to no avail .
Go to home and then type Virgin into the search box where it says company .
Scroll down and you will get a UK number to call . Virgin Mobile .Try them .

[tezmand]

thanks for your info

[Andyvon]

I spoke to Indians when I had a problem with the set top box and I had some trouble understanding him. When I asked him where he was he replied "I am in Delhi Sir". I must say that he was very polite and helpful and he sorted the problem so I couldn't complain.

[Mosaic]

What is incrediby sad is that these people believe they speak fluent english.

[MarkRae]

Generally, they do, but with an accent which we find hard to understand...

[tezmand]

i have no complaints about their helpfullness and politeness they are lovely but they just couldnt understand me and visa versa