Ebay help please!

[looobylooo]

Hi,
Can anyone advise me what to do please?

Three nights ago an item I had listed went for £47 (8 bids)
I was really chuffed as I'm new to selling.

No payment received.

In reply to my 2nd message to him, today I received this -

''hi please can you cancel purchase and offer to someone else as my partner has paid for the wrong item this morning..so sorry to mess you about'

What a blummin cheek!!

So if I relist, that means more listing fees does it, and possibly not get the interest I had previously for it?

Help! Where do I stand with this please?

Thank you x

[bednobs]

you can say no and see what they do.
You can offer it to the second highest bidder
you can cancel the sale and relist

[TOWIE]

You have to open a dispute up, Loooby - so that you get your Final Value Fee refunded. You can also offer the item to the previous bidder on your list as a Second Chance Offer.

[bert_h]

You report the buyer to eBay, and they will refund your listing fee (or not charge it, if you were still to pay it). You can also block that buyer from bidding on anything of yours again. Rotten luck, but it's a very rare occurrence. Don't let it put you off.

[bednobs]

but i agree - what a cheek! They have made a binding offer. However, if you force them to go through with the sale it'll either "go missing" in the post, or be unaccountablr dammaged when it arrives with them

[looobylooo]

Hey, thanks for your replies! x

I'm fuming to be honest.
It wouldn't be so bad if it was just a couple of quid item.

I've just sent him this -
'Hi, What do you mean 'your partner has paid for the wrong item this morning'..??
Your partner knew what they were bidding for at the time - re the number of bids throughout the auction.
You entered into an agreement that you won and agreed to pay for.
This is not like cancelling a £1 or £2 item that you are messing me about with'

Yes, you're right, it will only 'go missing' if I send it.... tut ...

They seemed so damn flippant about it too! which makes it worse! ... grrrr...

Ok, I will look into opening a dispute then shall I (I've not done that before, having only sold 2 other cheapish things before)

And yes, I will message the 2nd highest bidder and see if they are still interested.

Gawd, some people eh! .. I'd never dream of doing that to someone.
If it was me, I'd go ahead with the purchase and see if I could sell it on myself, so as not to let the seller down

[bednobs]

what's the item? Is it something that can easily be broken? I would send it "signed for" (only costs an extra 95p i think)

[TOWIE]

Don't get into a row with the buyer, Looby - open the dispute and get listing and final fee back and hopefully your second chance offer will pay off.

This won't be the first or last time it will happen - the joys of selling on Ebay........(:o)) xx

[Smowball]

Its happened to me before, very annoying.
On the flip side, a guy once paid for furniture I had listed and never turned up to pick it up!

[looobylooo]

Yeah, you're right Den, not worth the hassle is it, it just makes you a bit piffed off dunt it! lol

The item isn't breakable, Bed, it's a pair of brand new boots.

Ok, thanks all, thanks for letting me vent, lol, you were the first place I turned to for help. i knew I could rely on you, so thanks a million! x

I will look into things now and see what I can do to get my fees back etc.
I've just sent a message to the other bidder, so waiting back to hear from them.

Thanks again :o) x

[bednobs]

just wondering what happened looby?

[looobylooo]

Hiya Bednobs, sorry only just seen your question,
I cancelled the transaction .. grrr ...
I'll put them up again soon. And yes, I got my fees back I'm pleased to say.

By the way, I looked back on their feedback history, and apparently there was another similar thing happen a month ago, too..!
I messaged the seller and yes, this person 'changed their mind' after winning their auction, too.... tut...

[hc4361]

Loobyloo, if you are going to sell on eBay you need to be a lot less dispassionate.
Most buyers are genuine, prompt payers with no problems at all but it is not worth getting het up about a non-payer. They are the easiest 'problem buyers' to deal with.

[Ann]

Thats precisely why I am wary of selling stuff on Ebay - I have lots to sell, but a bit scared in case something like this happens and I wouldn't know what to do.

[hc4361]

Ann, it is all straightforward really and there is loads of help on the eBay help pages, the eBay forums and here. :)

Start off selling low value items, just to get an idea of how it works.
Take good photos, describe honestly, make sure the postage is right and always send by 'signed for' unless the item is under £50.

If you can't post an item quickly after payment, tell your buyer, it will be appreciated.

[horseshoes]

There's some sound advice here - do not get involved in any "rows". Non-payers are on the increase I'm sorry to say; why? I couldn't tell you but it is a sad fact. If it happens again, simply report for non payment. it's really easy to do - just go to the resolution centre and follow the instructions. Block he bidder from bidding on your items again. Another one on the increase is this:
I have had bids early on, only to receive a "bid cancellation" shortly after saying bidder had entered the wrong amount! They are eBay's trolls! Don't let them put you off though. Most folk are nice. Happy eBaying.

[looobylooo]

Yes, I suppose I'll harden up to it after a few sales. I'm still new to it at the moment. Plus I always think people are like myself - upfront and honest, but of course, they're not.
And I was just a bit disappointed that's all, because the item had sold for a good price - I was chuffed.
But never mind. I was a bit grrrrr'd at the time, but I'm ok now. :o)