Extra Handset Registration To A Bt Synergy 5500 Base.

[seadogg]

We recently ordered an extra handset for out BT Synergy 5500 base phone.
Even though I followed the instructions carefully it has stubbornly refused to register. An ideas why it wont recognise the base?

[boxtops]

How many other phones/faxes have you got in the house? As a landline can only support 4 connections to a single landline.

[seadogg]

It will be my only one boxie but thanks for the suggestion.

[Buenchico]

There's a maximum of 5 handsets possible with each base unit; I assume that you're not trying to exceed that.

At which point in the instructions on page 56 of the user guide break down?
http://btsupport.custhelp.com/cgi-bin/btsupport.cfg/php/enduser/cci/bt_adp.php?p_sid=&cat_lvl1=1818&p_cv=1.1818&p_cats=1818&p_faqid=12492

Have you tried resetting both units, as suggested here?
http://bt.custhelp.com/app/answers/detail/a_id/10836/

If the phone is in warranty, have you tried the Support Desk on 0800 145 6789 ? (It might be worth giving them a try even if the phone is out of warranty).

Have you tried emailing BT?
https://bt.custhelp.com/app/contact_email/c/6013

Chris

[Buenchico]

It seems that some of my post above isn't in English!

(I think that it probably still makes sense anyway. I certainly hope so!)

[seadogg]

Much obliged to you Chris as I was hoping you would pop up. The handset came with minimal instructions and your comments will help when I get stuck in to it later.

[KMATAngie]

Hi i was wondering if you could help me by pinpointing on the instructions that i think you gave chris on how to register a handset please as i cant find it on the instructions on the link :( please can anyone help