Checkout Etiquette

[Eve]

http://www.dailymail.co.uk/news/article-2353581/Sainsburys-customer-shocked-checkout-assistant-refuses-serve-mobile.html

In fact, not restricted to checkouts. Ok so there may be an occasional emergency but I wouldn't go through a checkout or up to a till in other shops while on my mobile like this but to me it is just downright rude, disrespectful and ill mannered.

Would you?

[Sqad]

I agree Eve.......bloody rude of the costumer and well done "checkout girl."

[pixie373]

Sounds like they're as bad as each other

[Traci66]

When people used to be using their phones in my shop and it cam to their turn to be served I would always serve the person behind them in the queue and carry on doing so until they had finished on their phone. I find it extremely rude.

[daisya]

Ignorant people about seems the norm for many...agree with checkout girl and congratulate her for taking a stance. Pity Sbury's didn't back her up.

[Bbbananas]

Well done the checkout girl - it was the customer on the phone who was rude and out of order. I experienced this last Saturday - this woman didn't have a mobile, but earphones and a mouthpiece. She never stopped talking on it once during the loading, paying and packing. Very rude.

[carrust]

I'd have shot her! Along with those peple who use them on trains & buses, in concerts & the theatre.....usually sat near me!

[pixie373]

I completely agree that it's rude, but it is not the job of shop staff to teach people manners.

[emmie]

checkout girl 1, customer minus 0

[DJHawkes]

I encounter the same sort of ignorance from customers on a regular basis, during such a till transaction I purposefully do not speak to the customer so as to avoid interrupting their conversation, which would be just as rude. Very often the customer will continue the whole transaction without the inconvenience of having to acknowledge they are being served, works for me, they can shove off and be rude and ignorant elsewhere, unless they refrain from carrying on their conversation they are treated as they treat me. The person on the sainsbury's checkout must have felt as ignored and insulted as I often do, but maybe she decided enough is enough. The store will no doubt reward the customer with vouchers and apologies but everyone knows the customer was in the wrong.

[baza]

saw a sign up in Barclays Bank stating that customers would not be served when talking on their mobiles, I don't often agree with bankers but in this case I am 100% on their side.

[Old_Geezer]

One can get a call at any time, and it may be purchase related. It's not up to the checkout staff to dictate who they will or won't serve. And to refuse means a queue forms, customers are inconvenienced, the customer is right if the business wants to succeed, save in obvious 'not right' situations.

[Boto]

Extremely rude of the customer. Well done to the checkout assistant and as has already been said Sainsbury's should have backed her.

[emmie]

it takes just moments to pack stuff up and pay, not all day, and if you can't hold up the phone for two minutes then there is something wrong with you.

[Sqad]

O_G.....simple...." I am at the checkout counter at the moment and will ring you back"

[DJHawkes]

It's not just about manners either, imagine a customer spends the entire scanning and packing process completely engaged in conversation on a phone, pays the bill, goes off and then notices an error, it's their own stupid fault but no doubtthey'll kick off and blame the till person. How can you do your job when the person you are serving is ignoring you? It happens an awful lot this chatting on your phone whilst being served, staff hate it and it really is a problem.

[Peter Pedant]

Over the counter - bread shop or whatever,
I think you shouldnt use a phone -
it is after all an invitation to be ripped off

whereas in a check out queue the only social interaction
is after the beep-beeps
and that is an interaction like - 17 and 8 please

I dunno what all the fuss is about

[daisya]

OG..of course you can get a call at anytime but one should prioritise. Either you wish to take the call and step out of the queue or ignore the call and checkout. Sorry but there is no excuse for being rude or ignorant.

[emmie]

i think this is a very pervasive problem, and isn't just related to standing in a checkout. those walking along texting, why.. or getting on public transport, ignoring the drivers please for their card, or money...

[DJHawkes]

peter you're wrong, staff on a check-out are trained to interact with the customers in various ways that are good for the business and good for the customer, it's called customer service, which is impossible to deliver to a numpty ignoring you.

[tamborine]

The customer would have been upset if her tally was wrong because she wasn't paying attention. Customer in the wrong and should apologise to cashier, especially as she had little thought for jeopardising the cashier's job.

Ignorant customer !