Shut Down Computer-

[Grandpappy]

I have a serious problem with my computer in that it doesn't 'shutdown' when I click on the button,it simply goes through the motions and I end up with computer screen with a small rotating circle and the words shutting down. I tried yesterday leaving it run in that state for over an hour ,until eventually I had no choice other than to swich off at the wall. This meant that every time I switched on the compter it starts up with the option to start in 'Safe' mode,'Safe mode,etc' etc. or just give it the few seconds diplayed when it would start as 'normal'. How do I rectify this problem,please, as I don't want to use my 'Master' Windows Installation Disk as I believe this would wipe my hard-drive and I would have to re-install all of my software?
I can't seem to get any help from Microsoft!
Help please
Many thanks
Grandpappy

[SlackAlice]

I had this with a recalcitrant laptop which became stubborn at me using the 'power' button to shut down the laptop, despite me having set that as an option in power settings.

Try loading in 'safe' mode and after a couple of minutes, shut down using the Start menu/ Shutdown button at the bottom left side of your Taskbar. Allow pc to shutdown and all disc activity to cease before switching off power supply. In safe mode only basic drivers are loaded so it will look a bit strange.

No idea why it worked, but it did for me.

Always tend to use the Windows shutdown option rather than the power off button.

[Tuvok]

I remeber there was a shudown glitch in an early version of Windows - and a fix was released for it.

You haven't mentioned which version of windows you have - that would help.

Also have a look in the event log and see if you can see any causes in there. Again version of Windows would help to tell you how to get the event log.

[Grandpappy]

Tuvok,
My system is Windows7 Ultimate-Intel Pentium D 2.80Ghz-with 4Gb RAM - 32 bit operating system and is a Dell DM051 nvidia - NVIDIA GeForce 7300 LE with 752Gb free space.
I wish I still had my Oric!!!

[ummmm]

Try clicking the windows icon, then click the side arrow next to 'shut down' and log off from there.

[Tuvok]

Try this from microsoft and come back and let us know how you get on

http://support.microsoft.com/kb/977307



Ummmmm - please reread the oringinal post - he knows how to shutdown but it won't!

[Grandpappy]

Methyl-please explain your rather cryptic reply! I DO have SP1 installed as an automatic update,but how can this be applied to the immediate problem?
Thanks...I think! and Tuvok,I couldn't make head nor tail of that page!
Cheers all
Grandpappy

[Tuvok]

Click on the blue box that says "Hotfix Download Available" and give it a try.