Internet Connection Problems

anagram | 20:48 Fri 06th Dec 2013 | Computers

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I am chatting online with a friend via AIM messaging, but she cannot connect to any website, they are all saying 'encountered a problem and need to close, and she gets the same message when she tries to access any programme installed on her pc....except AIM.
Anyone have any ideas?
Many thanks

Laptop Freezes When I Type Or Press On Caseing Below Keyboard

Advice Needed Please.

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