BT Broadband

[RAYMAN]

My neice has just had bt broadband installed,she is at a loss on how to send and receive e-mails as there doesn,t seem to be any symbols for this.

What is she doing wrong?

[Tritan]

not too sure i understand what you mean by 'symbols'...?

If she has Outlook Express, or has Microsoft Office installed - so she can use Outlook (the products are similar by name, but are different). These email clients can be setup to both send and recieve email from the BT internet service provider.

Speak with BT Broadband tech support to get their servers POP and SMTP addresses. They should also explain how to setup Outlook Express and/or Outlook.

[adydb]

I can't rate this answer.....but......

 

*** to Tritan .... Doubt anyone can add to that.....simple plain English.

[LeMarchand]

Assuming you are using Windows (XP), go to Start>Programs. Dou you see anything like Outlook Express or Microsoft Outlook or Office listed?

[RAYMAN]

Thanks all for your help will pass this on and we,ll see how she goes.

[Booldawg]

get in contact with BT - my gf was on BT Broadband and I'm sure she had to phone them up to arrange an email account as it didnt come as standard with the BT Broadband package. Shame I cant ask her right now as she's at the cinema and I'm sure Southampton Odeon wouldnt be best pleased if I called her on her mobile :-( I'll ask her when she's back

[Tim Baxter]

Your b/band ISP will have a resident email section on its web site pages.  Usually you have to supply your new email name@your isp provider and password when signing up to the ISP.  It should be on any communications from them.

[Ralph]

I'm with BT Broadband and have done this. Bear with me, it's easy but not quick.

Go to www.bt.com/btbroadbandstart and near the top, it has a link called "Sign up to BT Yahoo! Mail for no extra cost". When you click that, you get a page letting you choose the type of mail package you want, choose the middle one, "BT Yahoo! Basic Mail". Click through the pages giving all the account information etc. and choose your username. Don't forget to write down your username and the password you choose.

When your finished all that, start up Outlook Express, it should be on your desktop (it'll definitely be in Start... Programs...). Click Tools.... Accounts. Click the Add button on the top right and choose Mail.... Enter your name then click next, enter your email address which is the username you chose earlier followed by @btinternet.com. On the next page, your incoming mail server is a POP3 server, the incoming mail server is pop.btinternet.com and the outgoing mail server is smtp.btinternet.com. On the next page, enter your username & password. Don't worry about the other checkbox. Click next then click finish. Then you should be able to send & receive emails.

If not (or if you're using Outlook and not Outlook Express), let us know.