Happy With Your Broadband?

[Marijn]

Is anyone happy with their Broadband? I'm thinking of leaving BT because they're too expensive, plus they've changed a few things without telling me, such as putting prices up, charging for things they never charged for before, and my free evening calls are apparently after 7pm now, and not 6pm like they used to be. Please tell me if you've found a good deal, or if you're with someone equally as bad as BT, please tell me so I don't choose them.

[woofgang]

I am happy with BT as well.

[DTCwordfan]

My issue with them is not prices, inflation, terms but that the service is very dodgy. Yes, I am out in the sticks and some 3 miles from the exchange but, here in Cornwall, we do get amazing speeds (9-12 MB) but it keeps cutting out intermittently, weekdays are better but weekends the need to hit the refresh or even reboot the pc can be very frustrating - today hasn't been too bad, yet, 4 refreshes of the wireless.

I get no problems like this when in town....so it's not the PC, I think, the strange thing being it seems to happen when I have put it down and not used it for a little while........

[tamborine]

Phone & whinge. Go for cheaper rate & get FREE Youview box with program recorder, unlimited internet usage etc. Good deal so far.

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_maxus_vidZ60_T1&vendorid=Z60&gclid=CMW9lvDvo74CFZShtAodnRgA6w&gclsrc=aw.ds&dclid=CLyWsvDvo74CFYFbfAodpTMA_g

[lozzer50]

whatever you do do not go to sky their broadband is awful. had it for 2 months and been nothing but trouble. every time we ring we get the same rubbish from customer service, they are trying to blame our phone line which they provide. I have sent in a very strongly worded complaint. I had EE broadband for 12 months previous and had no problems on the same line go figure eh !!

[Kathyan]

We've had Sky for 5+ years and I have never had any problems. UK call centres as well.

[tamborine]

Bt call centre was Scotland

[Marijn]

Thanks for all very much for your answers. If you phone BT to say you're thinking of leaving you get good customer service but if you phone about bills the customer service there is very poor. They've made a few mistakes on my bills in the past, that I've questioned, one of which was them adding £15.90 to my bill for no reason, they talked to me like I was an idiot when it was actually their mistake. Then when I proved they had made a mistake they said it was a technical error and it wasn't a human error.

[mikey4444]

I have been with BT for 20 years. I recently upgraded to Infinity and now get about 38 mega pixies on average. Bear in mind that if you get your broadband via your phone line, and not cable, it is BT that provide that line. TalkTalk for instance provide nothing.

Also be aware of so-called cost differences. Carefully check any other company and make sure that theirs is a an all-inclusive tariff.

[grasscarp]

I have agreed to infinity for a year at no extra cost and no installation fee which is BT offer at the moment.

[tezmand]

i find virgin briliant

[Marijn]

Thanks everyone. BTW if you phone customer services to say youre thinking of leaving you talk to someone with a Scottish accent. If you speak to someone inb billing you speak to someone with an Indian accent.

[bibblebub]

I changed to Virgin just 4 days ago and I am very happy with the result - the 'up to 50Mbps' has been giving me over that speed for 99% of the time.

[Marijn]

Thanks.Virgin sounds like it is worth looking at

[douglas9401]

"I'm pretty certain I've never spoken to a Scot. Are there a lot of South Asians in Scotland nowadays?"

Yes.

[Marijn]

Douglas. I dont think theyre IN Scotland

[snags]

Been on Virgin's 30MB broadband only option for approx. 3 years: pretty much faultless service 24/7.

[andy-hughes]

I have BT broadband, but as a BT employee I enjoy the luxury of having it free of change - the only perk we have ever had from the company.

Tomorrow, an engineer is coming to install my new home hub which will give me access to the fibre optic faster speed broadband which I am quite excited about - I have been waiting for over five years, Ii worked on the project of fibre optic broadband from its inception for two years.

I have no ax to grind whatsoever, but I would still choose BT if I paid for it because in my view, they do provide the best value for money. Cheaper is not always better.