Can't Print Document

[tearinghair]

I've saved a document as a pdf file in my Documents folder (Windows 7) but it won't print; every time I get to that point the computer crashes. There's no problem with other documents. I've opened it with Adobe reader, which I've just updated (to see if that was what was causing the problem, but it's just the same with the newer version). Any thoughts, please?

[Tuvok]

Sounds like the file.

Working on a copy of the orginal documnet, try removing part of the document and then save it as a pdf. Try printing it. If it works, put back in a bit more of the document and try again.

It could be a dodgy font - select all of the document and change the font.

Its just going to be trial and error.

[tearinghair]

Thanks Tuvok. No luck so far, but a friend has succeeded in printing it. I've run a malware scan, which detected one item, but I don't want to try printing again for the moment in case it crashes for the fourth time.

[tearinghair]

If I were an American teenager instead of a 71 year-old grandmother I'd say "Hey, methyl, chill!"....... I used the free version of malwarebytes - which, incidentally, completed its check rather more quickly than last time, thank goodness - and had the usual '1 object detected' with the option to quarantine it, which I did. Not sure what further information you might require.

[venator]

Did you originate the document? You should be able to print the original in that case, or make another pdf with a different name.

If it camr from another source, download it again, perhaps?

[tearinghair]

I've tried downloading it again, venator, with the same result. It's a monthly quiz, and it used to give me the option to print without saving first, using Control+ Shift + P, but that does n't seem to be available now.

[Old_Geezer]

Can the document be printed a page at a time ? If so it might indicate which page/"item" is causing the issue, and you get most of the document, and can maybe 'printscreen' the missing bit.

[Old_Geezer]

Ah just realised a friend has printed it for you.
Maybe you don't have the latest printer driver for your printer.

[RATTER15]

Download a a different free PDF reader and try again, there a few different ones out there.

[tearinghair]

It seems to be just this document; I tried a different one and it was OK. I'm not going to rock the boat further this morning, as I need the computer to be in good working order, but will have another go later today. Thanks to all for your advice.

[HansUrbancka]

What computer/laptop and what make and model printer are you using.

The following are 'old instructions' but, if you have the most up-to-date Reader and Printer Drivers, the instructions could be of some help :-

http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Hans.

[tearinghair]

Desktop, with Atom processor; Canon pixma iP2850, only a couple of months old. As I said, it's only this one document that is the problem. Re the 'crash', perhaps I've used the wrong word; everything freezes, the cursor won't work, I can't go back to a previous screen or shut down normally - the only way is to switch off and then on again. Haven't tried it again today as i've been working on it, but will have another go soon, now that the '1 detected object' has been quarantined. Even if it works, I'd be interested to know how it happened.

[tearinghair]

The next stage in the saga....

I tried printing a Word document - no problem. Tried again to print the one that wouldn't work; this time the cursor froze as soon as I clicked on Print. Switched off, rebooted. Tried another Adobe pdf document; got a little further, then it froze again. Pressed the on-off switch for just one second; image of Documents folder on screen disappeared, and the document printed.... I'd decided that it was probably a fault in the new version of Adobe reader I downloaded (though the problem first arose before I did that), but now I'm not so sure. Would it be sensible to uninstall it and start again?

Oh, and I'm using Norton anti-virus and I don't know what Windows event viewer is or does?

[Old_Geezer]

My thought is that it can't hurt.
Unsure if one can guarantee it'll fix it though.

[Old_Geezer]

Start button, type "event viewer" into the run box, click on the executable that it suggests.