Littlewoods keep moving their call centres.
In 2004 six hundred of their staff lost their jobs when the call centres in Widnes & Leeds were closed down.
In 2009 a thousand staff lost their jobs when Littlewood's Crosby call centre closed.
In 2013 the closure of their Preston call centre resulted in the loss of 475 jobs.
I generally prefer to get put through to an Indian call centre, rather than a UK one, as you actually encounter staff who've got more than one brain cell between them. (UK call centre staff are often poorly educated. Indian call centre staff always have, as the absolute minimum qualification for the job, a good honours degree). However that assumes that the firm which uses their services has actually provided them with the tools to do their job; all too often they're given nothing more than a few set scripts to work from.