Question Author
Many thanks fiction-factory and gingejbee. That is so annoying; I hoped they might be the same as 0800 numbers, and I think they should be when they involve government departments. At the very least they should have enough staff to answer within a couple of minutes, and I do dislike the time-wasting at the beginning - all increasing the cost - giving extra information when all I want to do is speak to an advisor quickly and know already that I can't find what I want on the website. Grrr!