Talk Talk

[Caran]

I got this email from Which Campaigns.
How do they know if I use Talk Talk.
There is a button to click on at the end. It doesn't show live on here.
Do you reckon it's a scam?

Your data
Caran

Phone and broadband provider TalkTalk is in the news for all the wrong reasons. The company has confirmed that its website has experienced a 'significant and sustained cyber-attack' and that customer data could have been compromised.

That’s why we’ve called for Talk Talk to ensure any affected customers that want to, including those in a fixed term contract, can leave without charge.

Many of TalkTalk’s 4 million customers will be worried. The company is still unable to confirm exactly what data has been stolen but has said that it could include:

Name, address and date of birth
Email address and phone number
Bank account and credit card details
TalkTalk account information
If you're worried that your data may have been affected and aren’t sure what to do, Which?’s newly created TalkTalk cyber-attack guide offers guidance.

This is the third data breach TalkTalk customers have experienced in the last 12 months – customers are right to be frustrated and concerned. If you've been affected, Which? strongly suggests taking simple steps to protect your information, such as changing your passwords and keeping a close eye on your bank accounts.

We’ll be keeping the pressure on TalkTalk to make sure nobody loses out as a result of this data breach – and that includes looking at appropriate compensation for those affected.


Cyber Attack Guide

Best wishes,

Which? Campaigns and Consumer Rights Teams

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At Which? we're committed to protecting your personal information when you use our services or buy our products. Our privacy policy explains how we use any personal information we collect when you visit our websites. Which? Ltd. Reg. in England No. 677665. Reg office: 2 Marylebone Road, London NW1 4DF.
2013 Which? All Rights Reserved.

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[Mamyalynne]

'Which' have set up a Guide re this issue as have many others , however if you want to read it go via Google not a random email.

[Jomlett]

It must be a scam. I recieve Which? emails and nothing like that has arrived. No way would they send that.

[-SharonA-]

Actually 'Which' have been sending out a lot of emails via TalkTalk which seems to be spam/scam.

[Caran]

But how would they know if I am a talk talk customer. Do they have access to the users list? If not surely they would have to email everyone.

[Prudie]

Well if your email address ends in tiscali.co.uk or talktalk it's obvious.

[Caran]

Thanks for that Prudie, I never thought of that. Actually mine is homecall but that belongs to TT.

[Ouzel]

It sounds suspicious.

Personally - I would never update my details via an email link, only through the official site.

Don't click on 'unsubscribe' either - it just confirms that your email address is valid.