Trouble Connecting New Phone To Wi-Fi

[saintpeter48]

Ive just changed to a Sony Experia E4 mobile and for some reason I cannot connect to my home wi-fi, my laptop and tablet work fine but new phone tells me 'Authentication Problem'. What am I doing wrong or what do I need to do? Thanks for any help.

[Prudie]

Can your phone see the home wifi as an available network? If so I'd suggest authentication problems means you've not entered the correct password.

[saintpeter48]

it doesn't ask me for a password :(

[Buenchico]

A bit of googling finds some people who've reported that turning 'airplane mode' on, and then off again, fixed the problem for them.

[saintpeter48]

Buenchico - On researching it online it seems to be a common problem with Sony phones, I am going to contact them direct and see what they can come up with, otherwise I'll ask for another phone as the Sony Experia is not fit for purpose!

[saintpeter48]

Phoned helpline, they guided me thru process of clicking on wi-fi in my phone, click on 'forget' then click on 'connect', it started straight away!! Thanks for help tho.