If you are still experiencing problems with Chrome, one option to try is completely remove all instance of Chrome, including any Chrome profile data such as cookies, cached web site / history data/ bookmarks etc and then re-install a clean fresh copy of Chrome.
To remove Chrome completely and re-install try the following:-
Before you begin, if you want to save any bookmarks for later import into a new chrome installation you can export them to an HTML file as per:-
- In the top-right corner of the Chrome browser window, click the Chrome menu =
- Select 'Bookmarks' > 'Bookmark Manager'
- Click the "Organise" menu in the manager
- Select 'Export bookmarks'
- Chrome will export your bookmarks as an HTML file, which you can then import later.
To Remove Chrome:-
- Press the Windows Logo Keyboard Key and "X" key combination together
- Select 'Control Panel'
- Select 'Uninstall a Program'
- Scroll through the list of installed programs and Select/Highlight 'Google Chrome'
- Click 'Uninstall' to remove Chrome
- Press the Windows Logo Keyboard Key and "R" key combination together to open a 'Run / Open' window
- Enter / Type in the text (or copy / paste) "%LocalAppData%" and click 'OK' (make sure it includes the percent signs % as shown)
- Double-click the directory folder 'Google'
- Right-click the directory folder 'Chrome'
- Select 'Delete' to remove the Chrome folder
- Press the Windows Logo Keyboard Key and "R" key combination together to open a 'Run / Open' window
- Enter / Type in the text (or copy / paste) "c:\program files\google" and click 'OK'
- Right-click the directory folder 'Chrome'
- Select 'Delete' to remove the folder (If Windows asks for Admin permission to delete click yes/ok to allow)
Time now to re-install Chrome:-
- Click the Windows Start button, bottom left-hand corner of screen
- Select 'Microsoft Edge'
- In the "Where to next?" box enter (or copy / paste)
https://www.google.com/intl/en/chrome/browser/desktop/
- Click 'Download Chrome' and follow any screen instrcutions to complete the Chrome Installation
- When download is complete click 'Run' to commence installation and follow any screen instructions
To import any Bookmarks from a previous save:-
- In the top-right corner of the browser window, click the Chrome menu =
- Select 'Import Bookmarks and Settings'
- In the "From" drop-down menu, select Bookmarks HTML file
- Select 'Choose File'
- Upload the previously saved HTML bookmark file
- Click 'Done'
Hopefully that will sort the problem. If not then the problem may be with the Windows 10 setup that will require further investigation!