Thorntons Chocs Online?

[Matheous-2]

WARNING!: Be extra careful with this company online!
My wife purchased £80.00 worth online & was charged through PayPal AND through her Bank debit card!! £160! Not a bad mark-up?......So, after phoning them to have this mistake corrected- and waiting and listening to their wonderful music, they agreed to refund £80.00 back into her account.
Thorntons managed yet another mistake by refunding ..............£8.00!
This occasion is a second one, -last year too there were 'mistakes'
I think my wife will be searching out a new Chocolates Company next time!

[hc4361]

Hotel Chocolat is far superior chocolate

[hc4361]

How did they get your wife's debit card details if she paid through PayPal?

[fiction-factory]

Is the Paypal account linked to the debit card/bank account then?

[hc4361]

Paying by PayPal means the seller doesn't see any of the bank details.

[Butterbun]

You should phone them gain and create a big row. That's very careless of them.

[fiction-factory]

If you pay by Paypal and there is no balance on the Paypal account the money is then taken from your debit card or other linked card to cover it- but as Paypal seem to have accepted there was a problem I don't think this is what happened. But although I can see you bank account was debited I'm not sure what you mean by your paypal account was debited

[EDDIE51]

I agree with hc4361, Hotel Chocolat is brilliant, I worked there as a temp for 3 Christmases packing the orders. We got free chocs at tea break and a big box as a gift at the end of the season.

[Matheous-2]

Be assured, both PP and the Bank accounts paid £80.00 each, - And yes, my wife has already verbally given a piece of her mind!

[hc4361]

Did she have £80 in her PayPal account when she made the purchase?

[hc4361]

Sorry, crossed posts there

[hc4361]

I don't understand how Thornton's got her bank details

[Canary42]

Last year I ordered online a box of chocs with a personalised choc label from Thorntons, but got one with a blank label. When I complained and asked for a personalised label they sent me one, attached to another box of chocs , so I was more than satisfied.

[tonyav]

Matheous, when your wife first used them did she set up an account with them using her bank account.

[Helyg15]

That's what happened to me last year, luckily I noticed it and chased them for a refund.

[Bathsheba]

Sorry, but £80 worth of chocolates? Really?

xx

[fiction-factory]

Could have been for gifts for several people, Bathsheba.

[Matheous-2]

Bathsheba- yes these were numerous gifts!
Tonyav- yes, I think may have been set up with debit card first time round.....
We will NOT be using Thorntons again!!

[Bathsheba]

Dya know, I remember way back when...Thornton's chocs were classed as quite downmarket + even a bit nasty!! Or was that my mother and her snobby outlook? ;)

Happy Christmas Matheous :)

Baths
x x

[Matheous-2]

Baths- I remember when it was MilkTray & DairyBox that were the chosen Chocs. But now we have tasted Belgian hand made....etc.,etc and now Thorntons tastes pretty much like MilkTray....

Have a nice Christmas, - and don't eat toooooo many Chocs!! Xx

[Bathsheba]

and you Matheous,...enjoy :)

x x x