Harddrive

[yrneh1938]

hello
i cleaned my hard drive
lasted about 3 hours
had trouble
re started took about 2 hours ti finsh
when finished
prompted to put in security key
waited about 2 min
got this
taking longer than usual to connect to the internet
try again
any ideas how to fix it
hope this makes sense
ta

[yrneh1938]

was using w10 chrome browser

[Buenchico]

Hi Henry.

How did you 'clean' your hard drive? (I've been using PCs for around 20 years and I can't recall ever 'cleaning' a hard drive!)

What do you mean by the 'security key? Are you referring to a wifi password or a Windows one?

Also, when you say that your computer is 'taking longer than usual to the internet' are you referring to a wired connection or a wireless one? Is it just an initial connection problem or are all pages slow to load?

[yrneh1938]

im using my other laptop
to communicate with u
what i mean is
to put the hdd back to when i first got the laptop
as far as the security is concerned
im prompted to put in wireless password

at the moment i can get nothing on the laptop
as i said the thing im getting is
type in wireless password
which is not working
thank u mr b


type in w

[Buenchico]

>>> put the hdd back to when i first got the laptop

Er, how? Did you reformat it and reinstall Windows or something else? (I'm concerned that you might have deleted an important driver somewhere).

[Togo]

Do you think that yrhen is trying to reset to manufacturers default Buen?

[Togo]

If so he may just need the hub wifi key.

[yrneh1938]

i tried to reformat it
just remember ed
when format wasfinished
it said resetting something
thats all i remember

[Togo]

Reformat will require the original windows key that was with the laptop when it was new. If you have not got the installation disc or original paperwork that has it written down you may have a bit of work to do. Henry did this laptop come with windows10 or have you upgraded to windows10. If you have upgraded the product key will give you your old system and you will need to up grade to w10 again. You only have 7 days to do a free w10 upgrade.

[yrneh1938]

it came with w10
no disc
on manual
no info on that
i got the network key
and wireless password key
ta

[Buenchico]

If you reformat a hard drive you'll wipe all of the device-specific drivers. While Windows includes loads of generic drivers it can't include every possible one for every possible computer. So you might need to reinstall the network adapter driver. To do so, you'll need to use your other computer to download the driver installation file (from the manufacturer's website) to a USB memory stick, then transfer that stick to the duff computer, copy the file to it, run it and restart the computer.

[yrneh1938]

ta for all the help
and thank you mr b
i will try and do what you said