Ebay Not Working

[masma]

When I try to go into Ebay on my laptop I get the message 'This site not working', it works fine on my phone though - any idea's what's going on please and how to fix it?

[hc4361]

Try clearing your cache and cookies

[TWR]

Just been on to check my item Masma, it was working ok.

[masma]

?? How do I do that hc4361. I relied on my son to sort out pc problems, sadly he's no longer here and I don't have a clue.

[masma]

TWR - it works fine on my phone too.

[hc4361]

What browser are you using, masma?

[hc4361]

This tells you how to clear the cache - try that first

http://www.refreshyourcache.com/en/home/

Restart your browser after

[masma]

I'm really confused by the whole thing, would Google Chrome be my browser?

[hc4361]

Can you see three dots or dashes top right of the screen? If so, click that, then click help

Can you see 'about Google Chrome'?

[TWR]

Masma, switch your Lap off all together then back on.

[TWR]

Don't worry Masma, you will get help on here.

[masma]

Yes - Google Chrome.

[hc4361]

Follow these steps, then close your browser and reopen it

http://www.refreshyourcache.com/en/chrome-27/

[masma]

I get as far as 'History' then 'clear your browsing data' it then tells me to click on 'Empty the cache' but there isn't anywhere that says that??

[hc4361]

Sorry for not getting back to you, masma. I forgot to 'subscribe'.

Make sure 'browsing history' and 'clear cached images' are ticked