Samsung Problem

[derekpara]

Phone : Samsung GT-6810P.

Problem: When I make a call I can hear no ringing tone from the other end. However, it IS ringing at the other end but neither of us can hear each other !

Hope this makes sense.

I am not a mobile phone buff and wonder if I have upset anything under Settings. Any suggestions welcome.

Cheers.

D

[TheChair]

The tone you here when your are calling someone else is called a ring-back tone. This tone is generated not by your phone, or by the phone that you are calling, but is provided by the network as an indication of progress, and is delivered to your phone in exactly the same way as any other sound.

In fact, the ring-back tone is usually sent before the called phone starts ringing, and will continue until the other party answers.

Therefore, if you can't hear it, that would seem to indicate a problem with the network, rather than with either of the phones.

Some networks (Verizon in the US - I've no idea if it's available in the UK) allow you to customise the ring-back tone for selected contacts, but this service is also provided by the network and not by either of the phones.

[TheChair]

*The tone you hear.
I really wish AB would allow us to edit our posts!

[derekpara]

Thanks, TC. Here's an update.

The receiving person can now hear me but I can't hear them ! - and there's still no 'ring-back' ringing tone on my phone.

[TheChair]

When you say that you can't hear them, do you mean that you can't hear them speaking when they answer?
If so then either you have your call volume turned down, or you have a problem with your phone. Don't forget that the call volume on most phones is separate from the ringing volume (i.e. if you turn up the volume when the phone is not in use, you will be controlling the ringing volume - turning up the volume during a call will affect the call audio volume).
On later versions of Android, if you prss the volume keys when the phone is not in use, an indicator of the volume will show at the top of the screen, with a bell symbol. If you tap it, it will open out to show your other volume settings, which you can drag left and right (lower and higher) or tap once, then and then use the volume buttons.

[derekpara]

Job done !

Thanks again, TC.

D