Quizzes & Puzzles16 mins ago
Ebay Buyer Question
11 Answers
In July last year I sold an old nurse's fob watch which worked fine. Last night I've had a message from the buyer saying the winder has fallen out & been lost. She asked me to send a replacement winder! I replied to say I didn't have a replacement. This morning she's messaged me again saying she's demanding a refund. This is 8 months after she received it!! She could have, I'm thinking, damaged it herself. Surely she can't request a refund from me or through PayPal. I'm a private low seller user. This watch had been in my possession for many years & as I had no use for it now, sold it. Advice welcome please
Answers
Do not reply to the byers mess, if the buyer starts to harass you advise them that if this persists you will report them, leave it at that and don't get stressed about it.
10:15 Tue 14th Mar 2017
I couldn't believe it when I saw her first message last night & then her demand for a refund this morning. I appreciate your replies! I am not a business seller, & only occasionally list items for sale on there. I know PayPal will refund if someone complains the item they've received is not right/faulty but would they entertain a claim from her after 8 months have elapsed?