Need Help With Printer

[ladyalex]

Hello techies!

I have a new computer and a new printer.
I can get the printer to print OK . It will scan to the computer OK.
But it will not scan to email. (I can still send scans by scanning them , saving them then attaching them to emails.)
When I try to scan to email, the message comes up saying that the printer cannot detect an email application . I have Mozilla Thunderbird and can send and receive emails no bother.
The printer is an HP 3636 and I have Windows 10 .

I've had a look at the HP support pages but they might as well be written in Greek for all the good they are doing me.

Any ideas about what I can do?
Please answer in simple language....I really am not good at techie stuff.


Thanks folks.
:-))

[Old_Geezer]

No experience with your printer/e-mail client; but can you work around the issue by scanning to a file on your drive, then attaching the file ?

[Peter Pedant]

I routinely scan to the computer and then transfer to email
actually I think your system is working rather well

[mikey4444]

I don't scan direct to email very often. I usually just scan the document to a desktop folder, and then attach that to the email.

I am sure one of our wonderful Techies will be along shortly !

[murraymints]

There have been some compatability issues with win 10 and HP...if no techies here can help..HP offer a remote diagnostic put right doodah..of course you have to allow them to take remote control of your computer...google it

[TheChair]

You probably just need to set your default email client:
In the search bar type "Default programs"
Open default programs
In the list of programs, locate Thunderbird and click it.
Click Set this program as default

[Tuvok]

https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/8655002/manuals

Reading the manual there is no mention of Windows 10

Perhaps have a look at pages 51-53 and try the instructions for Windows 8

[ladyalex]

Thanks everyone.

I have tried serting Thunderbird as the default printer, but unfortunately that did not help.
I will have a look at that link Tuvok and see if I can do anything with it.

My printer is working fine except for doing the scan to email bit.

[TheChair]

I sincerely hope that you mean "I have tried setting Thunderbird as the default email client".

[ladyalex]

Of course that was what I meant.

I have no idea what , if anything 'serting' means. Please do not tell me.
I am annoyed enough about this printer without anything else bothering me.

[ladyalex]

Sorry, re read the answer....it was setting Thunderbird as default email client you were asking me about.

Yes, of course I meant email, not printer.
How many times do I have to say that I am not up on all this computer speak, so if I make mistakes I am sorry.

[albaqwerty]

never any need to apologise Lady A.
Wish I could help but my printer isn't talking to anyone at the moment so I feel your frustration x
(lovely to see you posting btw)