Anyone Know What This Is

[emmie]

tv picture breaks up, and sometimes lose signal entirely, where screen goes completely blank.
would this be a tv aerial programme?

[jennyjoan]

mine breaks up not very often tho - but the picture never goes black but comes back in seconds.

[jennyjoan]

sorry ^^^ blank

[Flonska]

Do you mean problem rather than programme?
First, suggest you check that all cables/connectors are properly fitted
Second, ensure your tv is tuned properly and has most up to date channel map.

[emmie]

aerial problem that should be, sorry.....

[emmie]

all new kit, that's why i am worried. I didn't set it up as i don't know what i am doing. we have a communal building aerial so its possibly that, just don;t know

[Flonska]

You say "new kit" and not set up by you.

Do you know/can you find out who did install it?

[hc4361]

I think this is new tv you've just had installed. If so, call the company and ask them to check it out.

[emmie]

the installers at PC World... they connected tv to dvd player, and then the freeview box to the rest, its all new goods so that's why i'm worried. if its the communal aerial then i need to get onto the council?

[Flonska]

Does this mean that PC World connected all the devices at their shop and someone else connected the kit to the power and aerial in your home or did PC Word install it?

[hc4361]

I don't know why you've got a freeview box - what sort is it and what does it do?
If the picture was okay on your old tv I'd say it was the new set up and not the ariel, but check with your neighbours

[Flonska]

sorry - should read "World" not "Word".

[emmie]

pc world installed it all in my home.

[emmie]

neighbours not conducive to visits, the bstds upstairs i wouldn't touch with a bargepole. next door are not in residence for months at a time.
if it continues i will contact pc world...

[Buenchico]

You've certainly described the classic symptoms of insufficient signal strength. Communal aerial or not, a simple signal booster (for around a tenner from larger supermarkets) should fix the problem. e.g.
https://groceries.asda.com/product/tv-accessories/philex-signal-booster/910002320209

You simply plug your aerial into it (instead of whatever it's currently plugged into) and then use a fly lead (which is just a bit of aerial cable, with plugs on each end) to take the output from the booster to where your aerial used to be plugged into. Fly leads are available in many discount stores for just a pound or two.

[emmie]

hc
i was told i needed this box so i could record programmes. i was told by pc installers that i needed a external hard drive, so i went to PC world and they gave me this box that lets me record.

[hc4361]

Okay, emmie - it's a PVR, not a simple Freeview box. Thanks for that

[Flonska]

Check with your neighbours if they have experienced a similar problem. If not, then PC World should be asked to come back to investigate/resolve.

[hc4361]

If it only happens when you use the smart features it could be internet lag that's causing the problem

[emmie]

BBC one was breaking up, its stopped at least for now.