Here you are Emmie a walk through. I will post the link as well.
Settings and Control Panel.
Appearance and Personalisation
Select Personalisation
Select Display
Select Advanced Settings
Select Troubleshoot, you may not have this depending on your video car.If you dont we will sort out you video card direct.
If you can select Troubleshoot.
Select Change Settings
In there you should see Hardware Accelerator
Move the slider fully to the left to None, or uncheck the box that says Hardware accelerator.
Apply and Ok it.
Then OK out of the Display properties menu.
Restart Computer.
https://www.wikihow.com/Turn-Off-Hardware-Acceleration