Apple + Itunes Support

[mjulian]

I've just received an email purporting to be from ITunes Support advising me that my account has been frozen and will be permanently locked due to insufficient personal information! Has anyone else received anything like this? Is it a scam or should I be doing something about it? Any advice gratefully received.

[TheChair]

"Has anyone else received anything like this?"
Only a few 100,000 every day

"Is it a scam or should I be doing something about it?"
It's a scam.

[mjulian]

OK - many thanks. I thought perhaps it was but there was just an element of doubt. Thanks again.

[Togo]

Have you tried opening up your iTunes account? Not under any circumstances from an email link, but in the usual way via the site. Then check if your details are up to date and perhaps change your password. You can report the email to iTunes as well if it turns out to be a phishing scam.

[Gizmonster]

If you're ever contacted via email, text, etc and there's a link in the message, inviting you to click on the link to log in - NEVER click on the link.
If in any doubt, log in using your normal method, whether that be a saved website in your favourites list, or simply by typing the address into the address bar - that way, you know you are at the actual website that you want to be.
Most of these scams claim to be from either your bank, PayPal, iTunes or some other institution and they nearly always claim that there's a problem with your account and provide a link for you to log in to. Unfortunately you're taken to a fake website that looks like the real thing and you unwittingly log in - providing the scammers with your account details and password.
If in doubt, simply log in using your trusted method .... but NEVER click on any links :)