Lost My Tesco Mobile App

[smurfchops]

Not sure if you call it an app... I bought my Samsung J5 Mobile from Tesco and have always been able to click on the Tesco Mobile blue and white logo to find out how much data I have used during the month on my phone. Although the Tesco App is still in my Notifications, and isnt uninstalled, the logo has disappeared off my phone screen. Help please! I am not technical so easy answers please. Tia.

[Old_Geezer]

Can you not look in the list of applications and drag that one using your finger to your home-screen ?

[TheChair]

As OG says, just open the Apps Drawer, locate the icon, tap and hold, then drag it to the home screen.

[smurfchops]

I have looked in my Apps and its not there .

[Old_Geezer]

Try reinstalling it ?
Probably in the Play Store.

[smurfchops]

No, in Playstore I have to click in Tesco Mibile, give my phone number, they send activation code, use it, open up, what a palaver. I used to have the app ready to open.. Its just vanished.

[Old_Geezer]

Running out of ideas.
Maybe contact Tesco ?

[Hopkirk]

Yes, mine disappeared the other day. It's because they sent a major update e

I just looked in my apps and it was there, so I just dragged it back onto my homes teen. Like you. I had to verify myself and get an activation code, but that was a one time process.

The revised version is, for me, quite an improvement. I have three phones in the family on my account. I can now check all three on the one app.

[smurfchops]

Hopkirk it seems that every time I want to open the Tesco App I have to go through the same process and get an activation code. it still doesnt sppear as an App on my phone.

[Hopkirk]

Find it in Playstore. Put your finger on it and drag it to where you want it and let go.

If you're not sure about it, get a tame teenager to help. Failing that just nip into a Tesco phone shop.

[smurfchops]

Just gone into Playstore again, there was nothing to drag, but there are a lot of reviews saying how everyone is unhappy with this new update so at least its not a problem with my phone. Why do we have these updates that change things that were fine in the first place?? Thanks anyway everyone. At least this answers my question. I will go into Tesco and see if anything can be done.

[Hopkirk]

Sorry, I mislead you saying Playstore.

Do you have a button that shows all the apps on your phone? If so, look in there, that's where I found mine.

If it's not there then in Playstore you should be able to search for it and download it again.

[smurfchops]

Well I give up trying to download the app on my Samsung mobile ... But I have managed to do it on my ipad, and I can clearly see the logo in my apps ... Weird.... Thanks everyone anyway!

[Hopkirk]

It is a much improved app, giving you access to more information and options without the hassle of struggling through their website.