Plusnet

[jesmond]

Anyone on her with plusnet for landline or broadband. Interested in finding out your opinions on their service

[derek-33]

speed is good for the basic connection. customer service terrible !!!

[donny48]

i found the speed very good but found the service to be excellent.

[Old_Geezer]

My woman uses Plusnet. No particular issues with either speed or service.

[Bracklaman]

Hi. I have been a broadband customer for about twenty years and a landline user for about 5. Don't usually use their provided Router as I have had issues years ago. I have the Unlimited package. I have no issues with loss of service though it was patchy years ago but then so was everybody. Good Tech Support and good Member's forums. I originally chose them based on an assessment for local schools providers I was involved with. Happy to recommend them.

[10ClarionSt]

The fat guy in the ad says "You get great customer service", but they all say that don't they?

[jesmond]

Might be worth a punt then

[gingejbee]

I have both phone and broadband with John Lewis (the service is actually provided by Plusnet) and everything is fine.
In the latest Which? survey, Plusnet was just behind Zen and Utility Warehouse at the top of the satisfaction table....BT, TalkTalk and Sky were at the bottom!

[Denton]

I think Utility Warehouse is with Talk Talk.

[derek-33]

this says it all as far as im concerned with customer support'
https://uk.trustpilot.com/review/www.plus.net

[hereIam]

I've been with Plusnet since 2010 and had very few problems which were quickly resolved. I would have no problem recommending them.

[donny48]

I can only re-iterate that any time I connected with Plunet service they responded speedily and successfully.

[dance2trance]

Been with them for 10 years quite OK - internet no probs and phone works. Web page 'users' better for advice. Have found staff to be belligerent at all times never come across a nice one in 10 years - all painfully slow and vapid at the very best.