Sky Channels Query

[Sylvie]

Hi everyone,

I’m someone can help me with a query in connexion with a question with satellite signal unavailable messages I am getting on 3 sky sports channels, 403, 405 and 409. The other six 401, 402, 404, 406, 407 and 408 operate as normal. The odd thing is, the three channels I tend to tune into tend to be 403, 405 and 409!!!

There was no bad weather in the area that has caused a loss of signal on the odd, rare, occasion.

I have had a conversation with Sky and the chap I was speaking to could not explain what I could do to resolve the problem. Instead, he merely did his level best to flog me a Sky Q box. At no time did he explain why 6 of the 9 channels were operating satisfactorily. His advice was “Pull the plug out, leave it our two minutes and see what happens when you plug back in”

[margarettom]

So did you try pulling the plug out? It does work for a lot of blips with Sky. I couldn't access Catch-up a few days ago, did the plug pulling out thing, and then it was fine.

[Bazile]

Yes , pull the plug

[Sylvie]

the Plug was indeed pulled out (and left for three minutes as advised) but alas the “N0 Satellite signal” message was still appearing. However, approx 1 hour later, all 3 channels are back as normal.

[margarettom]

That's great Sylvia. Sky does sometimes move in mysterious ways!! We've sometimes left a problem overnight, only to find it's OK in the morning.

[Sylvie]

Irritatingly, the same thing has happened this morning. The same message ( No satellite signal is being received) is showing up again.

[gollob]

Trees