Junk Mail Folder Disappeared In Outlook .......

[Gizmonster]

I use outlook for one of my emails and I log on, by going to https://outlook.live.com/ using chrome on my laptop. I noticed today that my junk email folder has disappeared and no amount of searching through the other folders can find it.

I logged on using my phone and also using chrome and I can see the junk folder okay, so I initially thought that the problem must have been related to my laptop ..... however, when I log on using another browser on my laptop, I can see the junk folder okay, so it appears that the problem is chrome related, but only on my laptop.

I googled the problem and found lots of other people have had the same issue, but I couldn't find a solution.

Anyone any ideas please??

[Buenchico]

Clear Chrome's cache
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

If that doesn't work, reset Chrome
https://support.google.com/chrome/answer/3296214?hl=en-GB

[Gizmonster]

Weird .... I haven't touched anything and for some reason or other, it's just fixed itself - the "junk email" folder is back to where it should be.

Thanks for the links .... but not needed now, although I may need to have a look if the problem returns.

Anyway, have another BA to go with your gazillions of others :)

[Togo]

Not that it matters now. But you do need to sync your outlook(microsoft) account across the different devices that you are accessing it on. Otherwise it can take a while for the different devices to " catch" up with each other after you have logged on with one or the other. Another good idea is to share bookmarks/favourites between browsers if you are using different browsers on different devises.