Can’t Cancel D.d - Help!!

[Smowball]

Months ago for some mad reason I signed up to a website called Readly. You pay a subscription every month and can read endless magazines etc etc. Well I forgot all about it till I checked my bank statement yesterday and realised I was still paying for it. So I’ve gone to log onto their website to cancel it and I cannot log in. Keeps saying password is wrong. So Ive gone to reset it and I just don’t receive the reset email. I’ve tried endless times. I’ve gone into their CONTACT US and it just repeats the same thing - reset password!! But it won’t let me.
So I’ve tried to find a phone number for them but there doesn’t seem to be one!
No matter how many times I email them I just get same automated reply - reset p/w.
It won’t let me!
What on earth do I do??

[dannyk13]

Ask your bank to cancel it.

[sunny-dave]

Cancel the DD via your bank's online (or phone) banking.

[Fitzer]

Use the Contact Us option on their page?

[barry1010]

Go in to your online bank account and cancel the DD. Send an email to Readly telling them you are cancelling.

[Bobbisox1]

Contact your bank Smow, tell them you wish to stop that DD , they should do it therefore stopping the subs going from your account to this company

[barry1010]

Email them at [email protected]

[sunny-dave]

BTW - I think Readly is excellent - gives me access to all my techie mags for £7.99 a month - less than I'd pay for even a couple of physical copies.

Gness also uses it for crafty stuff (you'd be amazed just how many crochet mags there are) - one sub covers all our various pads/tablets/phones.

[lady-janine]

contact your bank immediately and cancel dd and then they will contact you quickly enough

[Smowball]

I’ve done CONTACT US endlessly and was also told my bank can’t cancel a D.D for me??

[Smowball]

Thanks Barry x
Yes it’s prob Good but I just never use it.

[barry1010]

Did your bank tell you why? Use the email addy I posted https://gb.readly.com/support/topics/360003567879/articles?article_id=360011859559

[dannyk13]

//told my bank can’t cancel a D.D for me??//
Who told you that ?.I have done it many times.They will probably ask if you have notified the payee.Just explain what has happened.

[237SJ]

Are you on Facebook or Twitter? Send them a message on their page.

[sunny-dave]

If it's a direct debit on a current , then your bank can easily cancel - I did one via NatWest yesterday - three clicks and it was gone.

If it's a "continuous credit card payment" then it's trickier, but still possible.

[barry1010]

You can cancel a direct debit at any time. Your bank may not be able to stop the next payment if it is too close to the cancellation.
https://www.directdebit.co.uk/DirectDebitExplained/Pages/Cancellingpayments.aspx

Have you tried cancelling online? Who do you bank with?

[Smowball]

Santander. Ok I’m going to try now...... watch this space lol

[barry1010]

I'm with Santander and it's easy peasy. You should still email Readly though

[Smowball]

Grrrrr, I’ve logged onto my bank and clicked ‘my D.D’s and it’s not even listed!!

[AuntPollyGrey]

Is the DD coming directly from your Bank Account? If you did it through a Credit Card you will have to contact the CC company. If you went through PayPal you can cancel subscriptions easily through them on line.

[AuntPollyGrey]

Smowball for some reason my Sky Subscription does not show on my DD's either ( Santander). Try looking on 'Standing Orders'