Thames Water

[brainiac]

Does anyone know of an email address to contact Thames Water? I've just sent one to the only one I have: [email protected], but I got an automatic reply saying it is no longer in use, and redirecting me to their website. There is no emaill address I can see anywhere on it!

[rockyracoon]

I think you may have to fill this form in

https://customerhelp.thameswater.co.uk/app/ask

[bhg481]

If you go to their website there is a "Contact us" option at the top right of the page.

[Buenchico]

Many (most?) major companies no longer make their email addresses available to the public. (It can present security issues for their computer systems). They now provide web forms that you can complete online, which serves exactly the same purpose in the end anyway. (i.e. your message still ends up in someone's email inbox).

Here's the web form to contact Thames Water:
https://customerhelp.thameswater.co.uk/app/ask

[brainiac]

Thanks, rocky, couldn't find any link to that form on their website. Have used it, so hope they get back to me.

[brainiac]

Ta, Chris

[Peter Pedant]

Executive Chairman

Email [email protected]

Telephone [phone] (Direct)
Switchboard 01793 566421
Website https://www.thameswater.co.uk
Social Media T

Postal Address Clearwater Court, Vastern Road, Reading, Berkshire, RG1 8DBM

is the one I wd choose
and point out to him you tried to follow their own rules

[Peter Pedant]

// Many (most?) major companies no longer make their email addresses available to the public. //

because they DON'T want to hear from you - you are a little guy and not worth listening to. a bit like the average AB poster

one I started writing to the WIFE of the chief exec at home - clearwater Staines actually -he will recognise this if he reads it
in terms of. Dear Madam blah de blah ,,,,, then

"say to your husband - Darling you know that poor blind old age pensioner you are screwing over a debt he never had? he says you are still doing it."

abour three weeks later ( yes fwee!) a tele operator told me I had a voucher for £20 extra - whatever-it-was-I-had-always-paid-for. He squirmed a bit when I demanded he guarantee that I was not recorded and never had been recorded as a late payer.

[brainiac]

Just checked my emails, and there is a reply to my query:
"Your question has been received. You should expect a response from us within 10 working days." (my italics) Why did I bother?!