Outlook

[jennyjoan]

outlook is my email - however many times through the last few weeks - when I go to reply to them a message will come up saying something - the original email will not go through with this - and neither it does.

have I locked or done something.

[Mamyalynne]

Are these emails from friends or companies?

Not all emails accept replies.

[jennyjoan]

yes they're friends and I have emailed them many times before

[Mamyalynne]

I hope someone more technical can advise JJ.

[jennyjoan]

ta anyway

[bednobs]

I think there's something in the settings you can change so when you reply the original message is not sent

[jennyjoan]

right bednobs I wouldn't be concerned about the original post going back, it's my reply post won't go through, you type it, send it and for a moment it looks as if it's going through - then a note at top right - we can't send it

[calmck]

Try ophtek.com it’s a bit long winded but might help until someone on here can give an easier explanation!

[AuntPollyGrey]

Jenny, how are you replying? Are you clicking 'reply' in the message that is open, or are you clicking 'new mail' and manually adding the address?

[AuntPollyGrey]

Jenny, on your Outlook account there is a tab send/receive. Click it and you will see a tab with what looks like a globbe with 'work offline'. Make sure this has a red x at the side of it. Look down to the bottom right of your screen and see if there is a message 'you are working off line' . If there is, click the globe once and see if the message changes to 'connecting you'.