Latest Update On Bt Cloud Causing Problems

[FreyaBee]

Today I was asked to update BT Cloud on my HP laptop. I was told to accept 'uninstall' of the current one. I did so and asked it to install the latest version, which showed as being accepted. However, when I try to open via the icon on the destop, nothing happen at all. Is there a solution please ? I can still view photos and all files on my ipad.

[Hopkirk]

Perhaps the icon leads to the uninstalled version.

Can you delete it and add the icon again?

[Hopkirk]

Best wait until someone more knowledgeable comes along.

[FreyaBee]

The old icon was deleted when I uninstalled the old version. When the update was finished, the new icon appeared.

[Buenchico]

It could just be a dud shortcut. Go to your Start menu and look for the BT Cloud app there. Assuming that you can find it, try launching the app from there (rather than from the desktop shortcut).

If it works, right-click on the desktop shortcut to delete it. Return to the Start menu and drag 'BT Cloud' onto your desktop, giving you a new shortcut.

If that doesn't work for you, uninstall BT Cloud, restart your laptop, download the installation file (from here https://www.bt.com/cloud/download ) and run it to reinstall the app.

[FreyaBee]

Thanks Buenchico. I dragged the icon from the start menu. It still does not open, although it is showing as being installed. It appears others have the same problem . I have now uninstalled and re-installed the latest version three times, using the link you kindly gave.

[FreyaBee]

PS I am now going to uninstall all versions, shut down the laptop, and wait for an hour or so and then install the latest version. Hopefully this may work.

[FreyaBee]

I uninstalled BT cloud yesterday. I have just installed the latest version via MyBt on my broadband account. It installed and left an icon on my desktop with a tick in it. When I clicked to open, the tick turned into a tiny blue circle(not moving at al)
and refuses to open. I think I may be looking for a different storage system. I see from other websites that many others have had the same problem since 1 December 2020 and BT are acknowledging there is a problem, but doing nothing to solve it !