Password Change Problems

[10ClarionSt]

For some reason, my email sign in now says my password is invalid. I click "Forgotten password", then I get a notification to change it, which I did, but when i try to sign in with my new password it says it's invalid, so I have to go through the whole thing again to access my email. This is a pain in the armpit. Can anyone help please?

[JimF]

What did your email provider say when you contacted them?

[10ClarionSt]

Further to this, I now get a message on my phone saying
"Credentials Needed". That says my password is invalid too. At this rate, I will keep having to change my password every time I want to access my email, then prove I'm not a robot.

[Peter Pedant]

I sympathise ( a few miles up the oldham rd)
password invalid
is a heart-sink tabel/notice - - all I can say is good luck

you have toggled the caps lock and all that ja-ja havent you?

[10ClarionSt]

I haven't contacted them. All this happened as was just trying to sign in as normal.

[10ClarionSt]

I am able to sign in but only if I change my password every time.

[JimF]

"I haven't contacted them."

I don't know where to begin with that! Don't you think that your email provider might be the best people to answer this question? Or are you expecting Buenchico to google something?

[10ClarionSt]

I've never contacted my email provider. I've always had useful help here on AB. Thought I'd try here first.

[10ClarionSt]

I've tried contacting my email provider but there is no email address, just a phone number in the USA and the FAQ's, none of which address the issue. And now I keep getting a message on my phone from them every ten minutes saying "Correct credentials needed". I've tried that with my changed password, and it says the password is incorrect. Have I been been hacked?

[10ClarionSt]

I can use my email if I keep changing my password every time I sign in. This is really frustrating. Unless I phone the USA, it looks like there is no obvious answer.

[JimF]

You've got a US-based email provider? Surely not...

[10ClarionSt]

I have a Yahoo email address. Had it for years. Never had a problem. When I go to the Yahoo help page, there are lots of FAQ's and a phone number in the USA. No email address to ask for help.

[10ClarionSt]

I think this is a problem of my own making as I think I entered my password with Caps Lock on and didn't realise it. I'm now stuck in a spiral of various security checks. I'm just going to leave it for 24 hours and see if there is an auto re-set. Does any of that make sense?

[10ClarionSt]

I've sorted it now. Thanks for all the help, everyone. I couldn't have done it without you.