Broadband Address Change ?

[peterd]

I am thinking of moving home very soon (only renting at present). However, currently on BT Broadband at present address. If I move will BT transfer my Broadband to new address if my tel number changes & will they charge? (Broadband is available where I am moving to)

[Oneeyedvic]

My mate has just transferred his BT broadband with no charge - but he was out of the 12 month contract period. If you are within the 12 month contract, they may charge you a fee - probably best give them a call.

[Chillum]

I've just done it at no charge and I'm within the 1st year. Very efficient and helpful they were, too.

[lady_p_gold]

I must agree with Chillum I have been on BT broadband for the last four years now at three different addresses and they have always been very efficient and helpful and in all that time I think I have only been off line for a total of about an hour and a half.

[Adampy]

I am with BT Yahoo. I moved house and follwed the advice given by the BT telephone customer support. They gave me a date and everything of when it was going to happen. Said they would ensure the BB was transferred at the same time as my phone (Moving in same area)- seemed so easy. BUT...

I moved, the connection date came and went but no broadband (this is still within the 12 month contract) I phoned them the next day only to be told I cancelled my broadband????

Anyway after much fighting and listening the opera music while on hold I was told by the BT broadband depatment that I should have contacted them first and they would have ensured the BT phone line would be moved at the same time.

After all the trouble I did get my broadband a week later than expected.

My advice - Make sure they explain every detail to you before hand. Oh yes and they didn't charge me anything (apart from the annoying wait on the phone)

Good luck