Not Receiving Emails

[Giggsie]

I am not receiving my hotmail emails or able to send. It keeps saying cannot connect to server. I have been through lots of Microsoft help but got nowhere. I can see them if I go to outlook.live.com but I use the mail app on iPad and iPhone. Anyone able to help me?I have used for a few years just suddenly stopped I use 2 emails on this app the other is ok

[Buenchico]

On each of your Apple devices, delete your Hotmail account and then create it again. (You won't lose an existing mail).

That was my first instinct as soon as I read your post (because it's a virtually fail-safe way of fixing such problems on any device) and it appears to be confirmed by this thread on the Apple forum:
https://discussions.apple.com/thread/7758371

[Tuvok]

You may need to create an app password rather than your normal password.

[Giggsie]

Thanks for replies. Will try some more and get back to you

[Giggsie]

I have done the delete then recreate it now says outlook as opposed to hotmail but no emails coming through. Just said updated now not saying cannot connect to server ????

[Giggsie]

Ok now got it back eventually phew not very tech minded me. Another question again on iPhone/iPad how do I move emails out of junk and get them to my inbox.

[Buenchico]

See 'Mark legitimate emails as not junk' here:
https://support.apple.com/en-gb/HT202315