End If Our Tether ....And More !!

[Ch49]

Sorry to keep on harping on about this. In August we decided we wanted to change to pay as you go for our electricity. We informed British Gas and the
chap said it would take 7-10 days. Nothing happened. After contacting them again we were assured it would go ahead. After many many phone calls and hours spent waiting in a phone queue this is how we are now. We are paying as we go but all our payments are unavailable for us to see on our app. We keep getting the message that no data has been sent to our meter. We believe the smart meter is saying the true balance but we have not seen what has happened to the £130 we have paid in. We have told BG about the message but all they are doing is sending an engineer to come and move our meter - in November !
We are both so stressed out we don't know what else we can do. I am going into hospital for an operation on Tuesday - all this upset is really not helping us !,