Hp3630 Printer Queue

[andy-hughes]

My printer says it has seventeen documents in its queue, but when I click on the queue there is nothing there.

When I try and print a document, it will only print one of the queue docs, which I no longer need.

How do I access the queue and cancel the unwanted print requests please?

[ToraToraTora]

how are you looking at the queue?

[retrocop]

https://support.hp.com/us-en/document/ish_3955885-3933651-16

[andy-hughes]

TTT - I click on my printer icon on my PC, which gives me access to the queue.

[andy-hughes]

Retrocop - Thanks for your link - but that shows me how to cancel jobs that are in the queue - my problem is, the print requests are not showing in the queue, so I can't cancel them from there.

[Buenchico]

Three methods here:
https://support.hp.com/us-en/document/ish_2026148-1648338-16

(I'd try Method 2 first).

[furrypusscat]

You could copy and paste your question to the Technology Dept on here, they may be able to help you sort out your problem. Just an idea.

[ToraToraTora]

sounds like the icon is not pointing at the actual queue.
Try Settings - printers and scanners then click your device and open queue, is there anything there?

[andy-hughes]

furry - // You could copy and paste your question to the Technology Dept on here, they may be able to help you sort out your problem. Just an idea. //

I have an answer that works from Buenchico.

I did post in the incorrect section in error, I have reported to the ED and asked for it to be relocated into Technology where it belongs.

[furrypusscat]

Sorry, just trying to be helpful.

[andy-hughes]

furrypc - // Sorry, just trying to be helpful. //

No need to apologise - no curtness intended, apologies if it came over that way.